Return And Exchange
Return and Exchange Policies:
We offer a 7-day return policy. If, for any reason, you wish to return or exchange your watch, we will do our best to accommodate your request quickly and easily.
The watch should be unworn, undamaged product, we can exchange the watch or offer a full refund based upon the original payment method. Please return all items in the same condition and with the same accessories.
The watch and accessories will be inspected upon arrival to determine damages and refund amount. It will take 15 working days to fully inspect and proceed with the payment. If you paid for your watch via trade-in, or wish to exchange the watch, we will provide you with a credit note.
Please note that we are unable to accept returns for any items that have been personalized or engraved, damaged, or worn. If items that were sold with the watch are missing or the watch is worn or damaged, we may charge a restocking fee or reject the item.
Steps for Returns/Exchanges:
- First, contact us within 7 days from the date of shipment to request a return authorization
- Once the return authorization has been issued. Please follow the shipping instructions to ensure that your watch is protected and fully insured during shipping procedure
- Please make sure to include all original contents in your return package: the watch, boxes, documents, accessories, links, straps, buckles, and any other document or accessory that came with the watch originally
- Please note that return shipping costs, insurance fees, customs duties, and taxes will be the buyer’s responsibility